RETURN POLICY & RIGHT OF WITHDRAWAL

At Keedreamworld, we take great care in selecting our collections and ensuring that every item meets our quality standards. Below you will find our return policy and conditions.

1. Return Period – 14 Days

Customers have a statutory withdrawal period of 14 days from the day they receive their order.

You may exercise your right of withdrawal without providing a reason.

Please notify us in writing within 14 days of receiving your order. After notifying us, you have an additional 14 days to return the item.

2. Return Conditions

To ensure your return can be processed correctly, the following conditions apply:

• Items must be unworn and unwashed.
• Items must be free from perfume, makeup, deodorant or other signs of use.
• Original labels and attached tags should remain intact, where reasonably possible.
• Items must be carefully packaged for return.
• Items may be tried on as you would in a physical store.
• If an item has been used beyond what is necessary to assess its nature and characteristics, a reduction in the refund may apply in accordance with applicable consumer law.

3. SALE ITEMS

SALE ITEMS CANNOT BE EXCHANGED.

Sale items cannot be exchanged for another size, colour or product. Keedreamworld does not offer direct exchanges on discounted items.

If you wish to purchase another size, colour or product, a new order must be placed separately.

For online purchases, the statutory 14-day right of withdrawal remains applicable to sale items, unless a legal exception applies.

4. PRE-ORDER ITEMS

PRE-ORDER ITEMS CANNOT BE EXCHANGED.

Pre-order items are ordered in advance and may have different delivery times.

• Direct exchanges for another size or colour are not available.
• A new order must be placed separately if you wish to purchase a different item.
• The statutory right of withdrawal remains applicable to standard online pre-order purchases.

Cancellation and withdrawal requests are handled in accordance with applicable consumer law.

5. OCCASION & PARTY DRESSES

OCCASION AND PARTY DRESSES CANNOT BE EXCHANGED.

Our occasionwear collection includes:

• Communion dresses
• Baptism dresses
• Flower girl dresses
• Bridesmaid dresses
• Birthday dresses
• Party dresses
• Special occasion dresses

Keedreamworld does not offer direct exchanges for these items, including exchanges for a different size or colour.

If you wish to purchase another size or style, a new order must be placed separately.

For standard online purchases, the statutory 14-day right of withdrawal remains applicable.

6. MADE-TO-MEASURE & PERSONALISED ITEMS

GENUINELY CUSTOM-MADE AND PERSONALISED ITEMS CANNOT BE RETURNED OR EXCHANGED WHEN THEY FALL UNDER THE LEGAL EXCEPTION FOR CUSTOM-MADE GOODS.

This applies to products manufactured specifically for an individual customer according to their personal measurements, specifications or preferences.

This exception does not automatically apply to standard sizes or regular products from our collections.

7. Exchanges

Keedreamworld does not offer a direct exchange service.

If you would like a different size, colour or product, you may place a new order separately.

Where the statutory right of withdrawal applies, you may return your original purchase in accordance with this policy.

8. Return Shipping Costs

Return shipping costs are the responsibility of the customer, provided this has been communicated before purchase and subject to applicable consumer law.

We recommend using a tracked shipping service and keeping your shipping receipt and tracking number until your return has been processed.

9. Refunds

Once your return has been received and inspected, we will process your refund.

We aim to process refunds within 72 hours after receiving and inspecting the returned item.

Where you exercise your statutory right of withdrawal, we will refund the applicable amount no later than 14 days after receiving your withdrawal notification.

We may withhold the refund until we have received the returned goods or you have provided proof that the goods have been sent back, whichever occurs first.

Refunds will be issued using the original payment method unless otherwise agreed.

For a complete withdrawal, the original standard delivery costs will also be refunded. Additional costs for an upgraded delivery service do not have to be reimbursed.

10. Damaged or Incorrect Items

Have you received a damaged, defective or incorrect item?

Please contact our customer service as soon as possible.

Please include:

• Your order number.
• A description of the issue.
• Clear photographs of the item, where possible.

We will review your request and work towards an appropriate solution.

Your statutory consumer rights and legal guarantee remain fully protected.

11. Right of Withdrawal

Under European consumer law, customers generally have the right to withdraw from an online purchase within 14 days of receiving their order, without providing a reason.

This right also applies to standard online purchases of sale items, pre-orders and occasion dresses.

Exceptions may apply to genuinely personalised or custom-made products manufactured according to individual customer specifications.

Nothing in this policy limits your mandatory statutory consumer rights.

12. Contact Information & Return Address

Keedreamworld

Chamber of Commerce (KVK): 81747780
VAT Number: NL003599701B85

Customer Service Email:
info@keedreamworld.nl

Return Address:

Keedreamworld
Dorsvloerweg 453
2661 MN Bergschenhoek
The Netherlands

For any questions regarding your order, returns or refunds, please contact our customer service team.

Thank you for shopping at Keedreamworld.

Keedreamworld – Exclusive Girlswear for Every Special Moment.